We are currently only able ship to the 50 United States. We are unable to ship to military APO/FPO addresses, U.S. Territories including Puerto Rico and Guam or International locations.

Shipping transit times are usually 4-6 business days, depending on your location. Alaska and Hawaii may take a little longer. We ship USPS Priority Mail and can ship to either a street address or a P.O. Box location. Even though they have higher shipping rates, we've chosed Priority Mail for shipping. It has been our experience they ship faster than UPS, deliver to P.O. Box, and have better shipping to Hawaii and Alaska. You will receive an email from the Post Office confirming your order has shipped.

We ship directly from our retail store, also called The Better Back Store. We're located in Fort Collins, Colorado and do enjoy hiking, fly fishing, but had to give up skiing.

We opened our first retail store in Boulder, Colorado in December 1991 and followed with our second retail store in Fort Collins, Colorado in September 1993. I sold the Boulder Store about 3 years ago and now focus my business on the Fort Collins retail store and the online business. That makes us one of the oldest Back Stores in the country. We have been selling Healthy Back Bags since about 1995. We stock all the items listed in our eBay Store. However, sometimes we do run short of items due to retail and online sales. In the event we are out of stock, our relationship with the Healthy Back Bag company allows them to ship your Healthy Back Bag directly to you.

The Better Back Store is committed to providing each customer with superior service.

We also carry a complete line of premium back cushions, neck pillows, massage items, moist heat packs, etc, etc. If you have a specific need, email or call our 800 number, we may have it in stock. We do not have all of items in our retail store listed on our online store. The Better Back Store combines the best selection of products with unrivaled service and extremely competitive prices in both a retail and online business.

We always love to hear from our shoppers, so feel free to contact us with your questions or comments:

Email Address:

Phone Number: (800)-974-2225 (back)

Store Hours:

• Monday-Friday, 10 a.m. to 6 p.m.
  Saturday, 10 a.m. to 5 p.m.
• Sunday, 12 p.m. to 4 p.m.

All times are Mountain Time

Click the Buy It Now button at the top of this listing to immediately proceed to checkout and process your payment for your item.

We accept PayPal or you may call to pay with your credit card. We accept all major cards.

Sales Tax:

We do not charge sales tax for our online orders. If you choose to pick up your purchase at our retail store, we must charge sales tax of 6.7%.

We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise for a prompt refund or exchange.